Refund policy

Refunds & our freshness promise

Flowers are perishable, hand-made goods, so our policy is a little different to a normal online store — but our promise is simple: if we get it wrong, we'll make it right.

Our freshness guarantee

Every arrangement leaves our Surfers Paradise shop fresh and hand-checked. If your flowers arrive damaged, wilted, or significantly different from what you ordered, contact us within 48 hours of delivery with a photo and we will replace the arrangement or refund you in full — your choice.

What we can't refund

Flowers that have simply reached the natural end of their vase life (most blooms last 5–10 days with care).
Damage caused after delivery (heat, no water, knocked over).
Change of mind after the arrangement has been made or delivered.
Delivery failures caused by an incorrect address or recipient unavailable — we will always call you first to arrange redelivery (a redelivery fee may apply).

Cancellations

Same-day orders are often made within hours — call us on 0402 522 505 as soon as possible. Orders not yet prepared can be cancelled for a full refund. Orders already made or out for delivery cannot be cancelled.